Your subscription and account
Access is supplied for the duration and simultaneous connection allowance selected at checkout. Keep account details private and use the agreed setup. Do not resell access, share credentials publicly or exceed the active connection allowance.
Availability and compatibility
Channels, on-demand titles, languages, guide information and playback quality can change by server or source. Compatibility depends on the device, operating system, player and network. A trial can help assess your setup but does not guarantee permanent availability of a specific programme.
Orders and support
Provide accurate contact and device details so the team can issue the correct setup instructions. Keep your order reference. Support helps with compatible setup, available server choices and troubleshooting; any separate third-party app licence should be checked before purchase.
Cancellation and responsible use
Contact us about order errors, cancellation or unresolved playback problems. Requests are assessed according to the order circumstances and applicable rights. Use the service responsibly and comply with the rules applicable to your location; this page does not make a blanket claim about licensing in every territory.