Before requesting a change
Check the selected duration, simultaneous screens and account issued for your order. If you selected the wrong option, contact support promptly before making another purchase. Do not assume a second payment will correct the first order.
When playback is the problem
Tell us the device, player, affected channel or title, exact error and time of the issue. Testing another feed can help distinguish a single source problem from a login or network problem. The team provides setup assistance until the service works on a compatible setup.
Cancellation and refund requests
Send a written request through our contact form with the order reference and reason. The team assesses the actual order, activation state, reported issue and applicable consumer rights. We do not advertise an unapproved automatic refund period or promise that every request has the same outcome.
Keep payment details private
Do not send full card numbers, account passwords or identity documents in a general support message. If additional verification is necessary, the team will explain what is required through the appropriate process. Support for orders from another provider belongs with that provider.