Check the clock first
Confirm the device time zone and automatic clock setting. Then inspect the player’s guide settings before applying any manual offset. A regional channel may use a different schedule from another channel with a similar name.
Refresh supported guide data
If the player supports guide refresh, follow its normal update option and allow it to finish. Compare another channel. Record whether the problem is missing listings, incorrect programme titles or a consistent time shift; those symptoms point to different checks.
Understand replay availability
Catch-up depends on the source and player support. A replay icon may apply to only certain channels or periods. It is not a promise that every live programme can be restarted or watched later. Confirm important events and time windows during the trial.
Send useful details
Provide the exact channel, device time zone, player name and an example of the incorrect listing. A screenshot with private account details removed can help support. Do not change several offsets at once or share complete playlist addresses.